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Michell Ratcliffe

Operations Recovery & Performance Partner

When the numbers are off, the audit is coming, and nobody can figure out why...

I help hospitality and contract foodservice leaders identify operational blind spots, stabilize struggling locations, and strengthen accountability, performance, and client confidence.

Let's Discuss Your Operation

Operational Recovery Discovery Form

Before scheduling a call, please share what is happening inside your operation so we can determine the right next step.

Contact Information

Full Name *

Company *

Title *

Email *

Phone *

Website

Address

Street Address *

City

State

Country

Enter your country

Postal Code

Number of locations *

Operation Type

Operation Type *

Hospitality

Contract Foodservice

Corporate Dining

Campus Dining

Government Dining

Healthcare Foodservice

Restaurant Group

Other

Current Problem

Current Problem *

Client complaints

Audit or inspection pressure

Food cost issues

Labor cost issues

Manager overwhelm

Employee turnover

Accountability issues

SOPs not being followed

Communication breakdowns

Multiple locations performing differently

Numbers do not match what is happening on the floor

Other

Situation Type

Situation Type *

We know something is wrong but cannot identify the root cause.

We know the problem and need help fixing it.

We are preparing for an audit, inspection, or client review.

We inherited a struggling operation.

We need ongoing operational support.

Urgency

Urgency *

Emergency

Within 30 days

Within 60 days

Within 90 days

Planning ahead

Budget

Budget *

Under $7,500

$7,500–$15,000

$15,000–$25,000

$25,000+

Main Question

What outcome would make this engagement a success for you? *

SOUND FAMILIAR?

Client complaints keep increasing
Labor is high but performance is low
Food cost won't stay under control
The audit is coming
Managers are overwhelmed
Employee turnover never stops
Nobody owns the problem
Everyone blames everyone else
The numbers don't match what's happening on the floor

OPERATIONS. COMPLIANCE. STRUCTURE. RESULTS.

Helping organizations operate with confidence every day