Michell Ratcliffe

Operations Recovery & Performance Partner

When the numbers are off, the audit is coming, and nobody can figure out why...

I help hospitality and contract foodservice leaders identify operational blind spots, stabilize struggling locations, and strengthen accountability, performance, and client confidence.

Michell Ratcliffe

Operations Recovery & Performance Partner

When the numbers are off, the audit is coming, and nobody can figure out why...

I help hospitality and contract foodservice leaders identify operational blind spots, stabilize struggling locations, and strengthen accountability, performance, and client confidence.

INDUSTRIES I SERVE

Hospitality

Contract Foodservice

Corporate Dining

Campus Dining

Goverment Dining

DOES ANY OF THIS

SOUND FAMILIAR?

-

  • Client complaints keep increasing

  • Labor is high but performance is low

  • Food cost won't stay under control

  • The audit is coming

  • Managers are overwhelmed

  • Employee turnover never stops

  • Nobody owns the problem

  • Everyone blames everyone else

  • The numbers don't match what's happening on the floor

DOES ANY OF THIS

SOUND FAMILIAR?

  • Client complaints keep increasing

  • Labor is high but performance is low

  • Food cost won't stay under control

  • The audit is coming

  • Managers are overwhelmed

  • Employee turnover never stops

  • Nobody owns the problem

  • Everyone blames everyone else

  • The numbers don't match what's happening on the floor

HOW I HELP

OPERATIONAL

DIAGNOSTIC

STARTING AT $7,500

A deep operational review designed to uncover what is really causing performance issues.

  • Site Observation

  • Leadership Interviews

  • Employee Feedback

  • Process Review

  • Documentation Review

  • Findings Report

  • Recovery Roadmap

OPERATIONAL

RECOVERY

STARTING AT $12,500

For locations that need stabilization, accountability, and performance improvement.

  • Recovery Plan

  • Leadership Coaching

  • Accountability Systems

  • Process Improvement

  • Performance Tracking

  • Follow-Up Support

STRATEGIC
OPERATIONS PARTNER

STARTING AT $5,000/MONTH

For organizations needing ongoing operational leadership without hiring another full-time leader.

  • Monthly Site Reviews

  • Leadership Support

  • Accountability Coaching

  • Strategic Guidance

  • Problem-Solving

  • Operational Oversight

EMERGENCY RECOVERY SUPPORT AVAILABLE

Fast response for urgent situations, failed inspections, or clients at risk. Let's stabilize your operation-fast.

EXPERIENCE ACROSS ORGANIZATIONS & FACILITIES

LogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogo

ABOUT MICHELL

20+ Years Leading Operations

I've spent more than two decades leading operations across hospitality. contract foodservice. higher education corporate dining, government facilities, and healthcare environments.

My strength isn't peperwork. My strength is identifying operational blind spots, understanding what is happening beneath the surface, and helping teams create sustainable solutions.

WHY CLIENTS CALL ME

Most operational problems are not people problems. They're process problems.

  • Fresh eyes and honest assessment

  • Practical solutions that work

  • Stronger teams and accountability

  • Better results and client confidence

  • Sustainable systems that last

Ready to Strengthen Your Operation?

Whether you're preparing for an audit, recovering a struggling location, or trying to improve operational performance, let's talk.

Atlanta • DMV • North Carolina • South Carolina

OPERATIONS. COMPLIANCE. STRUCTURE. RESULTS.

Helping organizations operate with confidence every day